Shipping

All of our decal merchandise ships through USPS. The following is the average ship time for each class of mail.

Domestic Shipping Time Frame
• USPS First-Class Mail – 1-5 days
• USPS First Class Package – 1-3 days
• USPS Priority Mail – 1-3 days
• USPS Priority Express – 1 or 2 days

Please allow additional time during the holidays as mail delivery slows down. It is strongly advised to order a month in advance if you intend on ordering any garments or mugs.

Our print production partner uses multiple sources of shipping carriers. You will receive a tracking number once your item is printed and shipped.

Due to changes in VAT in the UK and EU, we will no longer be shipping internationally from our Shopify store. Fret not! You can still purchase internationally from our Etsy shop. Click here to visit our Etsy store.

As lizards take a long time to pack items, we try to get all orders shipped within 24-48 hours from purchase. We had hoped to use tortoises for an assembly line process, but scrapped the idea when we deduced you wouldn't receive your order for well over two months.

All apparel and some home decor goods will take longer to fulfill as we use a production partner who prints and ships these items separately. Production fulfillment times vary depending on time of year so please watch our announcements for any delays.

Average fulfillment time:

Tees & Hoodies: 3-7 Days

Mugs: 2-5 Days

Our custom decals can take an additional 24-48 hours to create depending on inventory stock, however we typically fulfill these orders within a 24 hour period. If you place an order Friday, your item will be shipped out on Monday.

If there are issues, we will contact you with information about your order status!

Returns

If your item arrives damaged, no return is necessary! Instead, provide us with a photo of the damaged item and it's packaging and we will replace it as soon as possible!

Please be aware that garments will need to go through the production phase again though our partners generally bump damaged goods to the front.

Yes! We always encourage those who have scaly loving family or friends to double check what kind of animal they have before buying. That way returns or exchanges can be avoided!

However if this happens, reach out to us in order to initiate a return. Our return policy requires the item to be returned, undamaged, in order to get a 100% refund.

Cancellations & Refunds

Yes! But please cancel as soon as you can. All apparel and mugs can be cancelled within 24 hours and be offered a full refund. If an item is in production, it can no longer be cancelled.

Due to the quick turn around, custom orders cannot be cancelled or refunded after 12 hours.

No worries! If you do need your item refunded, please contact us and we will get that refund processed as soon as we can.

Please note, we can only refund within 30 days of purchase.

Wholesale

Sometimes our support@fattypancake email gets pushed to spam or promotional folders. Please check all your email inbox folders first before emailing support.

If no email is found, we can set your business up manually. Sign up with a normal account, then email our support team and provide us with the following information:

  • Account Holder Name
  • Email (you signed up with)
  • Business name
  • Tax ID number
  • URL to your store
  • Shipping address

We apologize for the inconvenience and have worked to resolve it, but generally this is an issue with certain email services not playing nice.

Short Answer: Use Quick Order Form under your account page!

Long Answer: When you click the Quick Order Form button, you will go to a page which will have all available items listed for wholesale. This is the preferred method to shop as all wholesale items are listed on one page.

Underneath the page title, you will find tabs with all merchandise available to purchase at discount prices.

Fatty Pancake requires the production assistance for some of our products and the cost to produce these items would be too high to give a sufficient discount.

Some products, like decals, will be made for wholesale orders in the near future, we simply need to work out the logistics for displaying them.

Other

As a matter of fact yes! Several of our decals were commissioned by awesome people who really wanted some art for their enclosures! If you are interested in viewing examples of logos done for previous clients and review how our commission process works, please visit our commission page for details!

Absolutely! Use our contact form to send us a recommendation for any reptile, amphibian, or another critter you'd love to see on our merch! We cannot guarantee we'd be able to quickly do the art for it, but we will definitely add it to our list of animals to draw!