All of our decal merchandise ships through USPS. The following is the average ship time for each class of mail.
Domestic Shipping Time Frame
• USPS First-Class Mail – 1-5 days
• USPS First Class Package – 1-3 days
• USPS Priority Mail – 1-3 days
• USPS Priority Express – 1 or 2 days
Please allow additional time during the holidays as mail delivery slows down. It is strongly advised to order a month in advance if you intend on ordering any garments or mugs.
Our print production partner uses multiple sources of shipping carriers. You will receive a tracking number once your item is printed and shipped.
Due to changes in VAT in the UK and EU, we will no longer be shipping internationally from our Shopify store. Fret not! You can still purchase internationally from our Etsy shop. Click here to visit our Etsy store.
As lizards take a long time to pack items, we try to get all orders shipped within 24-48 hours from purchase. We had hoped to use tortoises for an assembly line process, but scrapped the idea when we deduced you wouldn't receive your order for well over two months.
All apparel and mugs will take longer to fulfill as we use a production partner who prints and ships these items separately. Production fulfillment times vary depending on time of year so please watch our announcements for any delays.
Average fulfillment time:
Tees & Hoodies: 3-7 Days
Mugs: 2-5 Days
Our custom decals can take an additional 24-48 hours to create depending on inventory stock, however we typically fulfill these orders within a 24 hour period. If there are issues, we will contact you with information about your order status!
If your item arrives damaged, email us with an attached photo of the product as soon as possible so we can get a replacement to you in a timely manner. A photo of the product and/or packaging is required in order to process replacement items.
Yes! We always encourage those who have scaly loving family or friends to double check what kind of animal they have before buying. That way returns or exchanges can be avoided!
However if this happens, reach out to us in order to initiate a return. Our return policy requires the item to be returned, undamaged, in order to get a 100% refund.
Cancellations & Refunds
Yes! But please cancel as soon as you can. All apparel and mugs can be cancelled within 24 hours and be offered a full refund. If an item is in production, it can no longer be cancelled.
Due to the quick turn around, custom orders cannot be cancelled or refunded after 12 hours.
No worries! If you do need your item refunded, please contact us and we will get that refund processed as soon as we can.
Please note, we can only refund within 30 days of purchase.
As a matter of fact yes! Several of our decals were commissioned by awesome people who really wanted some art for their enclosures! If you are interested in viewing examples of logos done for previous clients and review how our commission process works, please visit our commission page for details!